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03-172022Does custom solid surface have warranty period?Dongguan KKR Stone Industry Co., Ltd. provides warranty service related to the custom solid surface. If you experience quality problems with your products and would...
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03-182022How to pay for custom solid surface?There are different payment methods provided for custom solid surface at Dongguan KKR Stone Industry Co., Ltd.. Customers can get the whole picture of the payment...
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03-182022Is custom solid surface tested before shipment?Yes, custom solid surface is fully tested before shipment. Dongguan KKR Stone Industry Co., Ltd. is a quality-oriented manufacturer with great achievements in quality control...
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03-182022Can we arrange the custom solid surface shipment by ourselves or by our agent?Negotiation should be made with Dongguan KKR Stone Industry Co., Ltd.. If you insist on this, any problems occur during the shipment should be solved by yourselves...
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03-182022Where to get help if custom solid surface gets problem during the use?After identifying the problems of custom solid surface, Dongguan KKR Stone Industry Co., Ltd. will arrange the most professional after-sales team to help you. By...
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03-182022What should I do once I receive custom solid surface imperfections?Dongguan KKR Stone Industry Co., Ltd. will work with you to make it right! If you receive a defective, incorrect or incomplete custom solid surface, please call...
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03-192022What to do if it is incomplete custom solid surface delivery?If the quantity of custom solid surface is not correct as you need, please contact us as soon as possible. When you receive the goods, we suggest that you inspect...
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03-192022How can I track my custom solid surface?Dongguan KKR Stone Industry Co., Ltd. supplies tracking numbers for all deliveries. This will let you monitor their place. In case you haven't got the tracking number...
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03-192022Can our logo or company name be printed on custom solid surface?Custom service is available for custom solid surface. Any specific requirements can be made to the salesperson. Factory visit is welcomed. This may help you to know more about us...
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03-192022Are we informed about custom solid surface weight and volume after shipment?Yes. Typically, Dongguan KKR Stone Industry Co., Ltd. will inform the customer of the volumetric weight of custom solid surface after shipment. Our customers don’t...
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03-192022How about custom solid surface after-sales service?Dongguan KKR Stone Industry Co., Ltd. realizes the importance of quality of both products and service. After customers buy our products, we provide after-sales service...
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03-202022Is installation service provided for custom solid surface ?In addition to providing customers with custom solid surface, Dongguan KKR Stone Industry Co., Ltd. has expanded our range of services, including installation services...
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03-202022Where can I follow my custom solid surface order status?When your order leaves the warehouse, then it'll be processed by a carrier who might provide tracking information until you get the custom solid surface. When available...
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03-202022How long is delivery time of custom solid surface?Delivery time varies with project. Please contact us to learn how we could help you meet the required delivery schedule. Dongguan KKR Stone Industry Co., Ltd. guarantees...
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03-202022Can custom solid surface sample charge be refunded if order is placed?Dongguan KKR Stone Industry Co., Ltd. deeply thanks for your understanding that we would like to charge the sample cost for custom solid surface, which might be...
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03-202022How can I get custom solid surface sample?Dongguan KKR Stone Industry Co., Ltd. welcomes you to purchase custom solid surface samples to check product quality and our generation capacity. We may supply you...